Shipping & Handling Information
At Eleplanet, we strive to process and deliver your order as quickly and safely as possible. Below is everything you need to know about how we handle and ship your items.
Shipping Rate
We offer a simple and transparent shipping policy.
- Flat Rate Shipping: $350 per order
No matter the size or quantity of items in your order, the shipping cost remains the same. This flat rate helps cover the safe transportation and handling of large or heavy products.
Handling Time
Once your order is placed, our team begins processing it within 1–2 business days (Monday–Friday, excluding holidays). This includes order verification, quality checks, and preparation for shipment.
Shipping Time
In-stock items typically ship within 3–5 business days after the order has been processed.
Larger items or custom orders may require additional handling time. If this applies to your order, we will notify you with updated timelines.
Note: Delivery dates provided at checkout are estimates and may vary depending on carrier performance, weather conditions, or other unforeseen delays.
Carriers We Use
To ensure safe and reliable delivery, we work with trusted shipping partners, including:
- FedEx Ground
- Other reputable carriers
Some products—especially large, heavy, or oversized items—may ship via freight carriers. If your order ships via freight, we will provide special delivery instructions so you know exactly what to expect.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number and carrier details so you can follow your shipment every step of the way.
Questions?
If you have any questions about your shipment, delivery timelines, or tracking information, please contact our support team at support@eleplanet.com.
Thank you for shopping with Eleplanet!