Privacy Policy – Eleplanet
Last Updated: February 2026
This Privacy Policy describes how DLS Group LLC, doing business as Eleplanet (the "Site", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, make a purchase from eleplanet.com (the "Site"), or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The information we collect varies depending on how you interact with us.
In addition to the specific uses below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce Terms of Service, and protect the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information you submit directly to us may include:
- Basic contact details such as name, address, phone number, and email.
- Order information including billing and shipping addresses, payment confirmation, and contact details.
- Account information such as username, password, and security questions.
- Shopping activity, including items viewed, added to cart, or wishlisted.
- Customer support communications, such as messages sent through our Services.
Providing this information may be required to use certain features. Choosing not to provide information may limit access to those features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include device information, browser type, network connection, IP address, and activity on the Site.
Information We Obtain from Third Parties
We may receive information from third parties, including:
- Vendors or service providers supporting our Site and Services, such as Shopify.
- Payment processors, who collect information to process payments and fulfill orders.
- Third-party analytics or advertising services that collect information when you visit our Site, open emails, or interact with our Services or ads.
Any information obtained from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy or policies of third parties.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services – Processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, and managing your account.
- Marketing and Advertising – Sending promotional communications and showing advertisements tailored to your interests.
- Security and Fraud Prevention – Detecting and preventing fraudulent or malicious activity.
- Communicating with You – Providing customer support and improving our Services.
Cookies
We use Cookies to improve the Site and Services, remember actions and preferences, run analytics, and optimize our Services. Third-party Cookies may also be used for advertising and marketing purposes. You can manage Cookies in your browser settings, but disabling Cookies may affect functionality.
For Shopify-related Cookie information, see Shopify Cookies.
How We Disclose Personal Information
We may share your personal information in the following circumstances:
- With vendors or third parties performing services on our behalf (e.g., IT management, payment processing, fulfillment, and customer support).
- With business and marketing partners, including Shopify.
- With your consent or direction (e.g., to ship products or connect through social media).
- Within our corporate group or affiliates for legitimate business purposes.
- In connection with business transactions, legal obligations, or enforcement of rights.
Categories of Information Shared in the Last 12 Months:
- Identifiers – Contact details, order, and account information
- Commercial Information – Shopping and customer support information
- Internet or Other Network Activity – Usage Data; Recipients: Vendors, service providers, business partners, affiliates.
We do not use or disclose sensitive personal information for inferring characteristics about you.
User Generated Content
If you post reviews or other public content, it may be publicly visible. We cannot control how this information is used or by whom. We are not responsible for the security or privacy of public content.
Third Party Websites and Links
Our Site may link to third-party websites. We are not responsible for the privacy or security practices of these sites. Review third-party policies before providing any information.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from children. Parents may request deletion of any child’s personal information. As of this Privacy Policy date, we do not share or sell personal information of individuals under 16.
Security and Retention of Your Information
No security system is perfect. Information sent to us may not be fully secure. We retain your personal information as long as necessary to provide Services, maintain accounts, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on your location, you may have rights including:
- Access / Know – Request access to personal information we hold.
- Delete – Request deletion of your personal information.
- Correct – Request corrections to your personal information.
- Portability – Request a copy of personal information or transfer it to a third party.
- Opt-Out of Sale / Sharing / Targeted Ads – Direct us not to “sell” or “share” your personal information or use it for targeted advertising.
Requests can be made via our Site or by contacting us. Verification may be required before fulfilling requests. We will not discriminate against you for exercising these rights.
Complaints
If you have complaints about our handling of your personal information, contact us using the details below. If unsatisfied, you may contact your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence, including the United States. Transfers from Europe rely on recognized mechanisms such as Standard Contractual Clauses.
SMS Marketing Service
With your consent, we may send you transactional or marketing SMS messages, including order updates, cart reminders, and promotional offers. Opt-in data is not shared with external parties except for messaging partners to operate the service. You may opt-out at any time. Abandoned cart tracking may be used to determine SMS timing.
Contact
For questions about our privacy practices or to exercise your rights, please email us at
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Phone: (350)-220-4554
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Email: support@eleplanet.com
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Business Hours: Monday – Saturday , 9:00 AM – 6:00 PM (EST)
- Address: 15442 Ventura Blvd , Sherman Oaks, CA 91403