Eleplanet

Last Updated: September 2024

At Eleplanet, we are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our refund policy outlined below.

1. Eligibility for Refunds

To be eligible for a refund:

• You must initiate a refund request within 30 days of receiving your order.
• The product must be in its original condition, unused, and in the original packaging.
• Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Refundable Items

The following items are non-refundable:

• Custom or personalized products.
• Gift cards.
• Downloadable software products.

3. Refund Process

To request a refund:

1. Contact our customer service team at sales@eleplanet.com or call (435) 817-9359.
2. Provide your order number and the reason for the return.
3. Once your return is approved, you will receive instructions on how to return the product.

Refunds will be processed within 7 to 10 business days after we receive the returned item. The refund will be credited to the original payment method used for the purchase.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

5. Exchanges

If you would like to exchange an item for a different one, please contact our customer service team to discuss your options.

6. Contact Us

If you have any questions about our Refund Policy, please reach out to us at:

• Phone: (435) 817-9359
• Email: sales@eleplanet.com